If you would like to make a return, take a look at our policies below. We want to make sure you're completely happy with your purchase. if there is anything we can do to better improve your experience, please feel free to contact us at <urpromiseshop@gmail.com

   R E T U R N    P O L I C Y

unfortunately due to the our current situation, we are trying are trying our hardest to prevent the spread of corona. that being said, returns will not be available. We give all of our love into our products while making them and hopefully you can love it too. if you have any other questions don't be scared to contact us.


    E X C H A N G E S 

in the unlikely twist of events that you receive a damaged or defected item, we're happy to exchange it for a new one if its still in stock. please email <Urpromiseshop@gmail.com> within 30 days of receiving your product to begin the process.


    S H I P P I N G    P O L I C Y

We ship with USPS. If you need to track your package click here once you receive your tracking number:

    D E L I V E R Y   T I M E S

Please Note: There may be shipping delays due to the current situation with COVID-19. These circumstances are out of our control and we cannot guarantee orders will be received in the exact time periods listed below. 

Order processing and verification typically takes 1-2 business days depending on demand levels and product shortages.

The expected average time of arrival is about 3-5  business days if you live in Florida. anywhere outside of Florida might take a little longer.

You will always receive an email once your order is processed as well as a tracking number. 

    C H A N G E S   T O   O R D E R S

Once an order is placed, we cannot add, remove, or change any items/addresses in the order. 

All that can be done in this situation is to email us, and let us know within 1-3 hours from when the order was placed so we can fix the issue as best as we can. 

    I N C O R R E C T   A D D R E S S E S

In the event that a delivery address is submitted incorrectly when an order is placed, Scrunch-In assumes no responsibility and cannot ship out a replacement package or refund these orders. 

If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

we have a 1-2 day prosses time, if the order was not shipped out yet you can email us and we can get that all fixed up for you. 

    L O S T    O R    S T O L E N    P A C K A G E S

We assume no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders. 

Please contact the shipping carrier directly if you have not received your package or cannot locate it. 

everyone is provided with a shipping number so that shouldn't be an issue. 

    C A N C E L L A T I O N S 

Once an order is placed, it cannot be canceled.